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How it works

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  • OverviewHow a Procedure runs the whole process
  • Extractions deep diveRead tables and documents, use them anywhere
Deterministic AgentsMarketplace

By department

  • ITAccounts, access, helpdesk requests
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  • Sales & RevOpsCRM to ERP, orders, quotes
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See every use case

By industry

  • HealthcareReferrals, eligibility checks, EHR entry
  • 3PL and warehousingPDF orders, WMS entry, client billing
  • Freight and truckingRate confirmations, carrier checks, TMS
  • Fuel and convenience storesStore staff, POS IDs, back office
  • ConstructionJob setup, subcontractor insurance
  • Manufacturing and distributionPO entry, supplier dates, legacy ERPs
  • Accounting firmsMonth-end across every client file
  • Field services and tradesService calls to jobs to invoices
  • MSPsNew users and license true-ups
See every industry
Security
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  3. Mute monitors for maintenance in Datadog

Mute monitors for maintenance in Datadog

Automatically mute tagged Datadog monitors for a maintenance window from a Slack request with Stepwork, so false pages stop for that window.

Matt SilvaEngineering Lead

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Use case
Incident & on-call opsIT
Best for
IT Administrator, Site Reliability Engineer
Applications used
  • Datadog
  • Slack
Business outcome
Time savings

On this page

  1. The problem
  2. The outcome
  3. The process
  4. Why Stepwork
  5. Similar use cases
  6. FAQ
IT
  • Datadog

Mute Datadog monitors

One Slack request. Maintenance stays quiet on-call.

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The problem

Maintenance starts. The pages do not stop.

Before a window, engineers mute monitors by hand and often miss a tag. Pages fire on expected downtime and on-call burns time on noise.

Unmuting is easy to forget afterward. The next shift inherits a half-muted set and no clear record of who changed what.

The outcome

Maintenance windows stay quiet on purpose

Stepwork mutes the tagged monitors for the defined window and confirms mute status. False pages stop for that maintenance, and the run records who asked. User access changes stay on Disable user in Datadog or Invite user with role in Datadog.

Disable user in DatadogInvite user with role in Datadog
  • Tagged monitors for the window are found.
  • Those monitors are muted for the named window.
  • If the tag set cannot be found, the run stops.

The process

From Slack request to muted Datadog monitors

SRE posts the monitor tags and window in Slack. Stepwork mutes that set in Datadog.

  1. Step 1

    Request it in Slack

    A teammate posts the monitor tags and the maintenance window. That message starts the flow, and Stepwork records who asked and when.

  2. Step 2

    Find the tagged monitors

    Stepwork signs in to Datadog and locates the monitors with those tags. If the set cannot be found, the run stops.

  3. Step 3

    Mute for the window

    Stepwork mutes that set for the defined maintenance window, the same change on-call makes before planned work.

  4. Step 4

    Confirm and reply in Slack

    Stepwork checks mute status, then posts the tag set and window back in Slack.

    Muted · tags set · window confirmed

Muted · tags set · window confirmed

Why Stepwork

Maintenance mutes stay on the path you recorded

A deterministic agent runs the mute path you recorded. Planned work does not page the team because someone forgot a tag.

Deterministic agentsProcedures
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Similar use cases

Similar use cases

  • Disable user in DatadogSigns into Datadog, locates the user in organization settings, and disables the account.Learn more
  • Invite user with role in DatadogInvites a new user to Datadog with the appropriate role for their team.Learn more
  • Deactivate user account in OktaSigns into the Okta admin console, locates the user by email, deactivates the account, and confirms the status change ended all SSO sessions.Learn more

FAQ

Common questions

  • Post the monitor tags and window in Slack. Stepwork mutes that set and confirms the mute status.
  • No. Disabling a user is a separate offboarding flow. This one only mutes monitors for a window.
    Disable user in Datadog
  • The run stops and records that none were found. It does not mute an unrelated set.

See it run on a process you already repeat

Bring one. We will show you what it looks like as a flow and what each run records.

Book a Demo
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