Create user with product access in Atlassian
Automatically create an Atlassian user with product access from a Slack request with Stepwork, so Jira and Confluence are ready on day one.
- Use case
- Employee onboardingIT
- Best for
- IT Administrator, Helpdesk Technician
- Applications used
Atlassian Administration
Slack
- Business outcome
- Employee experience
The problem
New hires wait while Jira and Confluence are provisioned apart.
IT invites people to each Atlassian product separately. One invite lands; the other waits on a second ticket and default groups get skipped.
Day one starts without project tooling. The hire follows up in Slack while admins copy access from a teammate by hand.
The outcome
Project tooling ready on day one
Stepwork invites the user in Atlassian admin with access to the right products and default groups. New hires get Jira and Confluence without a split ticket, and the run records who asked. When they leave, use Deactivate user across Atlassian products.
- The user is invited in Atlassian admin.
- Product access and default groups are applied.
- If a product or group cannot be found, the run stops.
The process
From Slack request to Atlassian product access
IT posts the new hire details in Slack. Stepwork invites them with products and default groups.
- Step 1
Request it in Slack
A teammate posts the new user’s email, products, and default groups. That message starts the flow, and Stepwork records who asked and when.
- Step 2
Open Atlassian admin
Stepwork signs in to Atlassian admin and starts the invite for that email.
- Step 3
Grant products and groups
Stepwork applies product access and default groups, the same setup IT builds by hand for each hire.
- Step 4
Confirm and reply in Slack
Stepwork checks that the invite and access are saved, then posts the result back in Slack.
Why Stepwork
Atlassian invites stay on the path you recorded
Stepwork runs the invite path you recorded. New hires get the same products and groups without two separate tickets.
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