Downgrade Miro member to free-restricted
Automatically downgrade a Miro member to free-restricted from a Slack request with Stepwork, so occasional viewers stop using paid seats.
- Use case
- License & seat managementIT
- Best for
- IT Administrator
- Applications used
Miro
Slack
- Business outcome
- Cost savings
The problem
Occasional viewers keep full paid seats.
Teams leave full Miro licenses on people who only open boards once in a while. Paid seats stay tied up while true editors wait for capacity.
Right-sizing means opening admin and changing licenses one by one. Cost reviews find the same pattern every quarter.
The outcome
Viewers stop consuming paid seats
Stepwork changes the member from a full license to a free-restricted seat in Miro admin. Viewer-only access stays without the paid license, and the run records who asked. When they should lose access entirely, use Deactivate member in Miro.
- The member is found in Miro admin.
- Their license moves to free-restricted.
- If the member cannot be found, the run stops.
The process
From Slack request to a free-restricted Miro seat
IT posts the member’s email in Slack. Stepwork downgrades their Miro license.
- Step 1
Request it in Slack
A teammate posts the member’s work email and that they should move to free-restricted. That message starts the flow, and Stepwork records who asked and when.
- Step 2
Find the member
Stepwork signs in to Miro admin and locates the member. If nobody matches, the run stops.
- Step 3
Downgrade the license
Stepwork changes the member from a full license to a free-restricted seat, the same license edit an admin makes by hand.
- Step 4
Confirm and reply in Slack
Stepwork checks that the license is free-restricted, then posts the result back in Slack.
Why Stepwork
Seat right-sizing stays on the path you recorded
Stepwork runs the license change you recorded. Viewer-only users stop holding paid seats until the next cost review.
Similar use cases
Similar use cases
Deactivate member in MiroDeactivates a departing member in Miro admin, freeing their paid seat.
Disable public board link in MiroTurns off the public link for a specified board and confirms it is dead.
Downgrade editor to viewer in FigmaChanges a member's seat from editor to viewer in Figma admin, reclaiming the paid seat.
FAQ

