Reassign open Jira issues from departing user
Automatically reassign a departing user’s open Jira issues from a Slack request with Stepwork, so work does not stall in their queue.
- Use case
- Employee offboardingIT
- Best for
- IT Administrator, IT Manager
- Applications used
Jira
Slack
- Business outcome
- Risk reduction
The problem
Tickets sit in a queue that nobody watches.
When someone leaves, their open Jira issues keep their name. Managers triage one ticket at a time after the fact, and some stay stuck for weeks.
Work looks active in reports while nobody is actually moving it. Customers and teammates wait on issues assigned to someone who is gone.
The outcome
Work stops stalling in departed queues
Stepwork finds issues assigned to the departing user and reassigns them to their manager or a named teammate. Ownership moves with a record of who asked. Open Asana tasks need the same handoff — Reassign open Asana tasks from departed employee.
- Open issues for that assignee are found.
- Each issue moves to the named manager or teammate.
- If the user cannot be found, the run stops.
The process
From Slack request to reassigned Jira issues
IT posts the leaver and the new assignee in Slack. Stepwork finds open issues and reassigns them.
- Step 1
Request it in Slack
A teammate posts the departing user’s email and who should take their open issues. That message starts the flow, and Stepwork records who asked and when.
- Step 2
Find open issues
Stepwork signs in to Jira and lists issues assigned to that user. If the user cannot be found, the run stops.
- Step 3
Reassign the issues
Stepwork reassigns each open issue to the manager or teammate named in the request.
- Step 4
Confirm and reply in Slack
Stepwork checks that the issues moved, then posts the count and result back in Slack.
Why Stepwork
Issue handoff stays on the path you recorded
A deterministic agent runs the reassignment path you recorded. Open work does not wait on a manager clicking through tickets one by one.
Similar use cases
Similar use cases
- Create Jira project from templateCreates a new Jira project using the team's standard template with default scheme, board, and permission set.
Reassign open Asana tasks from departed employeeFinds the departing employee's open tasks across projects and reassigns them to the successor or project leads.
Offboard Zendesk agent and reassign open ticketsDowngrades or deactivates the departing agent in Zendesk and reassigns their open tickets to the designated agent or group.
FAQ