Force a password change in Microsoft Entra ID
Automatically reset a user’s Entra ID password from a Slack request with Stepwork. Set a new password and require a change at next sign-in.
- Use case
- Helpdesk & requestsIT
- Best for
- Helpdesk Technician
- Applications used
Microsoft Entra ID
Slack
- Business outcome
- Time savings
The problem
A forgotten password costs a morning.
When someone can’t sign in, they ask in Slack and wait for an admin to reset their password in the Microsoft Entra admin center.
Done by hand, the reset doesn’t always require a change at next sign-in. The temporary password stays in use, often pasted in a chat message, long after the ticket is closed.
The outcome
A new password, and they must change it
Stepwork resets the password the same way every time: Entra issues a temporary one, and the person chooses their own at the next sign-in. The run records who asked and when the reset happened.
- A temporary password is issued.
- The person must change it at the next sign-in.
- The Slack reply closes the request with a record.
The process
From Slack request to a new password
Someone who can’t sign in asks for help in Slack. Stepwork resets their password in the Microsoft Entra admin center and requires a change at next sign-in.
- Step 1
Request it in Slack
The person’s work email is posted in the helpdesk channel. Stepwork records who asked and when.
- Step 2
Find the user by email
Stepwork signs in to the Microsoft Entra admin center and opens the user with that exact work email. If there is no match, the run stops instead of guessing.
- Step 3
Reset the password
Stepwork resets the password. Entra issues a temporary one, and the person must choose a new password at next sign-in.
- Step 4
Confirm and reply in Slack
Stepwork confirms the reset went through, then replies in the helpdesk channel so the request is closed with a record.
Why Stepwork
The required change is not optional
Credentials stay in 1Password, and the temporary password is not kept in Slack. The path resets the password and requires a change at the next sign-in, so that requirement is not something an admin can forget.
Similar use cases
Similar use cases
Reset MFA factors for user in OktaFinds the user in Okta admin, resets all enrolled MFA factors, and triggers re-enrollment at next sign-in.- Unlock locked-out user account in OktaLocates a locked user account in Okta admin and unlocks it, restoring sign-in without a password reset.
- Create a Microsoft Entra ID user with groupsCreates a new Entra user and adds them to the security groups that grant team apps and shared resources.
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